FAQ - Shipping and returns

Shipping
  • The delivery fees depend on your location.
  • As soon as your order is sent, you receive a confirmation by email.
  • La Poste, FedEx or DPD delivers your package. They are international carriers for their reliability and they are used by many leading brands.
  • Your package is sent in complete confidentiality with no mention of ordered items.
  • Unfortunately, we cannot deliver all the countries. If your country is not on the list of the countries we can deliver, please feel free to contact us trough our contact form, by e-mail contact@jhopenstand.ch or over the phone +41 21 552 02 23 so we can try to organize a special delivery for you.
Delivery delays

We need between 2 to 6 weeks maximum to create and deliver your bespoke items and our selection. We do our best to shorten this time lapse, already exceptional for unique creations.

If it is a present you wish to give soon, we suggest you to choose the gift box that contains leather samples and a tapeline.

The delivery time for the accessories (buckles, cufflinks, neckerchiefs) is 8 business days.

We work closely with our delivery partners to reduce the impact of customs clearance on your delivery.
However we cannot exclude an extension of the date because of the controls.
Pieces not stamped with your initials return

To allow you to try at home your ‘Our selection’ pieces (not stamped with your initials) and be sure you are satisfied with them, J.Hopenstand gives you the possibility to send the item(s) back and get a refund.

All classic and not-bespoke products (not stamped with your initials) can be sent back under 15 days provided that:

  • The article is in perfect condition and was never worn
  • The article is returned in its original packaging within a period of 15 days after the delivery date
  • The customer is charged with the return shipping costs. Please note that those costs depend on your address.

We control all items that are sent back, and once we checked each condition has been respected we proceed with refund. 

In order to know how you have to proceed to send an item back, please contact us with the contact form or call us at +41 21 552 02 23. We will do our best to answer you as soon as possible.
Bespoke pieces & pieces stamped with your initials return

J.Hopenstand does not provide rebate, return or exchange for the delivered items, bespoke products or our selection with initials. However, we do understand your preoccupation about buying a design item online, this is why you can order some leather samples (all kind of leathers but karung and alligator because they are protected species and thus cause too important customs procedures).
Accessories return

To allow you to try out your accessories at home and to make sure that you are completely satisfied, J.Hopenstand offers you the possibility to return them for a refund.

All accessories can be returned under 15 days provided that :

  • The accessory is in perfect condition and has not been worn
  • The accessory has been returned within 15 days of receipt of the package (the postmark being proof) and in its original packaging
  • The return shipping costs will be paid by the customer. Please note that shipping costs depend on your geolocation.

We check all items returned to us and proceed with the refund once we are sure that the above conditions are met.

In order to know the return procedure, please contact us through our contact form or by phone at +41 21 552 02 23. We will do our best to answer you as soon as possible.
Insurances

J.Hopenstand stands responsible for each item until it is delivered. We need a signature when you receive the package, time when you become responsible for your purchased product. If you chose another addressee (e.g. for a gift), you accept his/her signature is a proof of the delivery, the responsibility and the fulfillment of the order by J.Hopenstand.
Taxes

Switzerland and European Union (Lichtenstein included)

The orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. No additional cost will be asked upon delivery.

Rest of the world

The orders are shipped on a DDU (Delivery Duty Unpaid) basis, which means that product prices displayed are exclusive of all taxes and duties. As the recipient you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. These fees will have to be paid at the time of delivery.
Faulty articles

We carefully check all our items before they leave our workshops. We ensure their quality and make sure they are not faulty before they are sent to the customers. In case you receive a defective product, please contact us immediately via our contact form or phoning +41 21 552 02 23.
Other information
  • No tax refund is possible, as local taxes are not levied for all exported items.
  • Cards or other means of payment will be debited once we launch your order. In case we cannot debit the required amount, the production of your article will be postponed. 
  • We do not bill for companies. For further information, please contact us via our contact form or send an email at: contact@jhopenstand.ch.